The Alpine Collection (”We”) are committed to protecting and respecting your privacy.
This policy and any other documents referred to on it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website or any of our social media channels you are accepting and consenting to the practices described in this policy.
For the purpose of the General Data Protection Regulations (the GDPR) and the Data Protection Act 1998 (the Act), the data controller is The Alpine Collectionof 30 Teignmouth Road, Holcombe, Devon EX7 0JE.
The identity of the Data Protection Officer (the DPO) is James Downey of The Alpine Collection of 30 Teignmouth Road, Holcombe, Devon EX7 0JE. Your point of contact for any issues relating to this policy or to your personal data is James Downey of The Alpine Collection of 30 Teignmouth Road, Holcombe, Devon EX7 0JE. The email address you should use to contact them is stay@alpinecollection.com
We will collect and process the following data about you:
We do not collect any special categories of personal information. This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.
USES MADE OF THE INFORMATION
The lawful basis we rely on to process your information is Legitimate Interest unless in certain cases where contract or legal obligation applies or where we have your freely given consent. We use information held about you in the following ways:
If we are not able to process your personal data whether because you do not consent, you withdraw or limit consent, or for any other reason then we will not be able to achieve the purposes listed above.
You agree that we have the right to share your personal information with:
We will disclose your personal information to third parties:
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (”EEA”). It will also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. In transferring your data outside the EEA we rely on E.U. – U.S. Privacy Shield & Safe Harbor Privacy Principles.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We may occasionally use automated decision making including profiling. For example; you may receive different marketing messages from us based on your interaction with automated email marketing campaigns.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Your data is retained and cleansed in accordance with our Data Cleansing Policy which can be obtained by contacting our Data Protection Officer via stay@alpinecollection.com
We will only process your data for marketing purposes where you have either given express consent to us to do so or where there is a legitimate interest for us to do so. The legitimate interests that we will rely on are as listed above under “Uses made of the Information ”.
We will only rely on legitimate interest as a grounds for processing your data where we have completed a Legitimate Interest Assessment and where such assessment supports the use of such data processing. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
At any time, even if you have previously consented, you have the right to ask us not to process your personal data for marketing purposes and/or not to disclose it to third parties for marketing purposes. You can do this by contacting us using the following email address: stay@alpinecollection.com. You can also use this email address to notify us of any preferences you have in relation to the processing of your data for example as to the frequency of communications that you receive from us or the manner or the subject matter of such communications.
The GDPR also gives you the following rights:
You can exercise rights 1 – 4 by contacting us using the following contact details: The Data Protection Officer. The Alpine Collection of 30 Teignmouth Road, Holcombe, Devon EX7 0JE.
We may request specific information from you to help us confirm your identity (such as photographic identification and a recent Utility bill) to ensure your right to access specific personal data (or to exercise any of your other rights) is correct. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. Personal data will not be transmitted via email as part of our commitment to ensuring your safety.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
To exercise right 5. to complain to the relevant supervisory authority. In the UK this is the Information Commissioner’s Office (ICO) https://ico.org.uk/ whose contact details are as follows: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire , SK9 5AF.
Our site & social media channels may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
If you have any complaints in relation to how our business has processed your data or in relation to the exercise of your rights as detailed above you can in the first instance raise your concerns by contacting us as follows: The Data Protection Officer. The Alpine Collection of 30 Teignmouth Road, Holcombe, Devon EX7 0JE. You may also contact the Information Commissioner’s Office in relation to any such complaints.
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to stay@alpinecollection.com.